Technical Documentation Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱15,000 - ₱25,000

Job Description:

Technical Writer Position

We are seeking a skilled Technical Writer to join our team. The ideal candidate will be responsible for creating high-quality documentation, including user manuals, instruction guides, and other technical materials.

  • Create comprehensive documentation that effectively communicates complex information to diverse audiences.
  • Collaborate with cross-functional teams to gather product and documentation requirements.
  • Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder.
  • Manage and maintain a Salesforce Knowledge instance across the organization.

Required Skills and Qualifications:

Key Responsibilities
  • Technical Writing Experience: Proven experience in technical writing, specifically in creating service, product, and client-facing documentation.
  • Global Perspective: Experience working in a global or international service environment, with the ability to adapt content for diverse audiences across different cultures and regions.
  • Salesforce Proficiency: Working knowledge of Salesforce, including experience with Salesforce Experience Cloud and the ability to design and maintain sites using Salesforce Site Builder.
  • Attention to Detail: Strong proofreading and editing skills, with a keen eye for detail to ensure accuracy and consistency in all documentation.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to translate technical jargon into user-friendly language for non-technical audiences.

Benefits:

  • Opportunity to work in a fast-paced environment and contribute to the growth and development of the company.
  • Competitive salary and benefits package.
  • Professional development opportunities, including training and mentorship programs.

Others:

  • Must have a dedicated workspace that is free from distractions and ensures privacy.
  • Must have a minimum download speed of 120mps and 10mbp upload for remote work.
  • Will be required to be on camera for all training sessions and meetings with leaders and clients.
  • Work schedule is 8 PM – 5 AM PHT (night shift).

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