Customer Service Operations Supervisor

19 hours ago

Iloilo City, Western Visayas, Philippines beBeeManager Full time ₱1,200,000 - ₱1,500,000
Job Summary:

The Assistant Customer Service Manager oversees daily operations, ensuring seamless issue resolution and goal achievement.

Key Responsibilities:

  • Conducting regular performance reviews and contributing to performance management initiatives.
  • Serving as a liaison for internal and external stakeholders on program initiatives.
  • Collaborating in the creation, launch, and implementation of critical account initiatives and programs.
  • Providing input on operational policies and processes.
  • Leading a team of Customer Service Representatives to meet/exceed goals and metrics.
  • Coordinating staffing requirements and scheduling of agents.
  • Recruiting, training, coaching, counseling, and evaluating direct reports.

Qualifications:

  • Requires a Bachelor's degree.
  • 5 years of related experience in a call center environment, or equivalent combination of education and experience.

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