IT Healthcare Support Professional

1 day ago

Davao City, Davao, Philippines beBeeTechnical Full time ₱30,000 - ₱36,000

Experience the rewarding world of technical support as a critical member of our team.

The Opportunity:

We are seeking a Technical Support Specialist to serve as the first point of contact for IT support requests. This role is essential in ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams. The ideal candidate has a background in healthcare support environments, strong attention to detail, and a commitment to meeting response time targets.

This position offers you the flexibility of working from home.

Key Responsibilities:
  • Serve as the initial point of contact for users seeking technical support.
  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Create clear, detailed, and accurate support tickets capturing all relevant information to aid timely resolution.
  • Ensure all tickets are created and submitted within defined Service Level Agreement timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate Level 2 or specialized support teams.
  • Maintain professional and empathetic communication when dealing with clinical staff in time-sensitive situations.
Required Skills & Qualifications:
  • Prior experience in a healthcare environment providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Comfortable interacting with healthcare professionals understanding their support needs.
  • Familiarity with healthcare systems Electronic Medical Records or medical terminology is highly preferred.
  • Ability to work under pressure prioritizing tasks based on urgency and impact.
Benefits:

Industry standards applicable to the state depending on work experience and level of expertise.

Hours:

Mon to Fri - 9 AM EST to 6 PM EST

Work Environment:

We offer a remote working environment where you will collaborate with an international team while contributing to our growing business from the comfort of your home.

Essential Tools:

You will need to have a reliable computer noise-cancelling headset a second monitor for enhanced productivity and a stable internet connection. A backup internet connection is also required to ensure seamless work completion.

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