Front-Line Customer Care Expert
2 weeks ago
We are seeking a dedicated and skilled Front-Line Customer Care Expert to join our team. As a key member of our front-line support team, you will be responsible for providing exceptional customer service to policyholders, beneficiaries, agents, and internal customers.
Key Responsibilities:- Provide timely and effective responses to customer inquiries and issues via phone.
- Educate customers on insurance policies and services, addressing questions and concerns in a professional manner.
- Maintain accurate records of customer interactions, ensuring compliance with industry standards.
- Collaborate with management and team members to address service issues and concerns, driving continuous improvement in customer satisfaction.
Requirements:
- At least 1 year of experience in a professional/office environment, requiring regular scheduled shifts.
- Proficient computer skills using Windows PC applications, including keyboard navigation and software tool learning.
- 6+ months of experience in roles demanding attention to detail, accuracy, and accountability for work product.
- Effective communication skills in a professional setting, both written and oral.
- A minimum education level of high school diploma or GED is preferred.
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