Front Office Supervisor

1 week ago


Manila, National Capital Region, Philippines Hyatt Hotels Corporation Full time

Grand Hyatt Manila is a 5-star luxury property that offers a myriad of exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.

We are looking for an exceptional leader who will assist in the smooth and efficient running of the Front Office Department. As a Team Leader - Front Office, you will lead the team in delivering exceptional front-line service to our guests and colleagues.

Your key responsibilities will include engaging with both colleagues and guests through meaningful conversations, responding and resolving guest inquiries, requests, and issues in a timely, friendly, and efficient manner.

Requirements

The ideal candidate shall meet the following criteria:

  1. Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role
  2. Diploma / Degree in Hospitality / Tourism Management or equivalent
  3. Possess good customer relations, communications and interpersonal skills
  4. Refined verbal and written communication skills

We are committed to fostering an inclusive work environment that values diversity and promotes employee engagement.



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