Customer Care Specialist

2 weeks ago


Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

About Us

HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Customer Care Representative - Manila is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

  1. Being the first point of contact for our customers.
  2. Providing general support and building engaging relationships on every customer call or interaction.
  3. Actively offering all HelloFresh products and benefits to our customers on all interactions in line with current demands.
  4. Investigating and resolving customer complaints and feedback.
  5. Working towards the Customer Care team KPIs and targets set by the management team.
  6. Reporting and documenting any kinds of issues to the responsible departments.
  7. Actively suggesting ways to improve internal procedures and processes.
  8. Running internal projects.
  9. Making every effort to support and positively reflect the HelloFresh brand to others.
  10. Being an expert regarding company policies, tools, and systems.

Qualifications:

  1. At least 6 months to 1 year BPO experience.
  2. At least High School Graduate (old curriculum).
  3. Amenable to work in BGC.
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