Customer Care Specialist
2 weeks ago
About Us
HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
Customer Care Representative - Manila is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.
- Being the first point of contact for our customers.
- Providing general support and building engaging relationships on every customer call or interaction.
- Actively offering all HelloFresh products and benefits to our customers on all interactions in line with current demands.
- Investigating and resolving customer complaints and feedback.
- Working towards the Customer Care team KPIs and targets set by the management team.
- Reporting and documenting any kinds of issues to the responsible departments.
- Actively suggesting ways to improve internal procedures and processes.
- Running internal projects.
- Making every effort to support and positively reflect the HelloFresh brand to others.
- Being an expert regarding company policies, tools, and systems.
Qualifications:
- At least 6 months to 1 year BPO experience.
- At least High School Graduate (old curriculum).
- Amenable to work in BGC.
-
Client Care Specialist
1 week ago
Manila, National Capital Region, Philippines InLife Health Care Full timeAbout the Position:We are seeking a skilled and experienced Client Care Specialist to join our team at InLife Health Care. As a key member of our staff, you will be responsible for providing exceptional customer service to IHC members.Duties and Responsibilities:Ensure that IHC members availing of medical services in accredited medical facilities receive...
-
Customer Care Specialist
2 weeks ago
Manila, National Capital Region, Philippines Helloconnect Full timeCustomer Care Specialist - US (Inoza Tower, BGC)About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies....
-
Customer Care Specialist
3 weeks ago
Manila, National Capital Region, Philippines enablesGROUP Full timePRIMARY ROLEGenerally, responsible for providing telephone based first point of contact with potential clientsResponsible for scheduling, making and remaking timely outbound calls, SMSs and emails to members of the public who provide their detailsResponsible for initiating telephone-based discussions with members of the public to qualify their need and if...
-
Customer Care Specialist
2 weeks ago
Manila, National Capital Region, Philippines MicroSourcing Full timeDiscover your 100% YOU with MicroSourcingPosition: Customer Care SpecialistLocation: MOA, PasayWork setup & shift: Training onsite then will transition to work from home.Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion,...
-
Customer Care Specialist
3 weeks ago
Manila, National Capital Region, Philippines HelloConnect, Inc. Full timeAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
-
Customer Care Specialist
20 hours ago
Manila, National Capital Region, Philippines STAFF X - Outsourcing and Offshoring Full timeHybrid - Manila 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionAs a Customer Care Specialist, you will play a vital role in delivering exceptional support to clients by managing engagement, guiding them through approval processes, assisting with marketing efforts, and handling key administrative tasks. You'll serve as a primary point of contact,...
-
customer care specialist
3 weeks ago
Manila, National Capital Region, Philippines Asalus Corporation (IntelliCare) Full timeGraduate of any 4 years course (medical / Business Communication is preferred)With good customer service background, able to handle difficult patients.With good oral and written communicationProficient in MS tools and OutlookHow do your skills match this job?Your application will include the following questions:What's your expected monthly basic salary?Which...
-
Specialist II
7 days ago
Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full timeAs a Specialist II - Customer Care, you will play a critical role in ensuring the timely and accurate handling of orders and customer issues. Your key responsibilities will include:Monitoring incoming emails and allocating requests to the appropriate team membersHandling incoming calls from the Automated Call Distributor (ACD) following established...
-
Skin Care Specialist
3 weeks ago
Manila, National Capital Region, Philippines THE SB CLINIC CORP Full timeAbout the roleJoin our dynamic team as a Skin Care Specialist at THE SB CLINIC CORP' located in Quezon City Metro Manila. In this full-time role, you will be responsible for providing exceptional skin care services and treatments to our valued clients, helping them achieve their desired aesthetic goals.What you'll be doingConducting comprehensive skin...
-
Customer Care Training Specialist
2 weeks ago
Manila, National Capital Region, Philippines RingCentral Full timeSay hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in...
-
Medical Care Specialist
1 week ago
Manila, National Capital Region, Philippines Fresenius Medical Care Philippines, Inc. Full timeFresenius Medical Care Philippines, Inc. is a leading provider of dialysis products and services in the country.Compensation PackageWe offer a competitive compensation package that includes a premium on experience and competency.About the JobThis role requires a skilled nurse to provide exceptional care to patients undergoing dialysis treatment. The...
-
Patient Care Specialist
3 weeks ago
Manila, National Capital Region, Philippines OzonMed Wellness Clinic Inc. Full timeAbout the roleAs a Patient Care Specialist at OzonMed Wellness Clinic Inc.', you will be responsible for providing excellent customer service and patient care in our healthcare facility located in Makati City. This full-time role is an integral part of our team, ensuring our patients receive the highest quality of care and support during their visits.What...
-
Technical Operations Specialist
2 weeks ago
Manila, National Capital Region, Philippines Conduent Full timeJob DescriptionAs a Technical Operations Specialist, you will be responsible for providing top-notch customer care and resolving complex issues for our clients. This role requires strong analytical skills, excellent communication abilities, and a passion for delivering exceptional service.Key Performance Indicators (KPIs)Meet or exceed SLA targets for...
-
Zota Health Care Recruiting Lead
2 weeks ago
Manila, National Capital Region, Philippines Zota Health Care Full timeKey ResponsibilitiesWe are looking for a highly motivated and organized Recruitment Specialist to join our team at Zota Health Care. As a Senior Pharmaceutical Recruiter, you will be responsible for full-cycle recruiting services, including:Developing and implementing recruitment strategiesSourcing and evaluating candidatesCollaborating with hiring managers...
-
Ambulatory Care Provider
2 weeks ago
Manila, National Capital Region, Philippines Ambulatory Health Care Institute Incorporated Full timeAmbulatory Health Care Institute Incorporated is seeking an experienced Physical Therapist to join our dedicated team. In this role, you will work closely with patients to develop tailored treatment plans that address their unique needs and goals.Your responsibilities will include reviewing patients' medical records, conducting thorough evaluations, creating...
-
Manila, National Capital Region, Philippines Fresenius Medical Care Full timeAbout the Position">We are seeking a highly motivated and experienced OTC Senior Financial Specialist to join our team at Fresenius Medical Care! As a key member of our OTC division, you will be responsible for managing and enhancing the collection of overdue receivables from customers.Key Accountabilities:Manage a portfolio of accounts receivable, ensuring...
-
Dental Care Specialist
1 week ago
Manila, National Capital Region, Philippines Urban Smiles Dental Clinic Full timeWe are seeking a highly skilled Dental Care Specialist to join our team at Urban Smiles Dental Clinic. As a General Practitioner or Specialist Dentist with expertise in Orthodontics, Periodontics, Endodontics, and Pedodontics, you will play a key role in providing exceptional dental care to patients.With a focus on building strong relationships with our...
-
Healthcare Liaison Specialist
2 weeks ago
Manila, National Capital Region, Philippines InLife Health Care Full timeJob DescriptionWe are seeking a highly motivated Healthcare Liaison Specialist to join our team. As a Healthcare Liaison Specialist, you will be responsible for building and maintaining relationships with healthcare providers, verifying member information, and ensuring seamless medical coverage and benefits administration.Key Responsibilities:Develop and...
-
Manila, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full timeThe RoleWe are looking for a skilled Customer Care Specialist to provide top-notch support to our clients in the logistics industry.Provide accurate and timely information to customers through various communication channels.Assist with order tracking, returns, and other logistics-related concerns, ensuring seamless customer experiences.Collaborate with...
-
Care Navigator
1 week ago
Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full timeResponsibilitiesKey Responsibilities:Respond to customer inquiries and issues by identifying the topic and type of assistance needed.Guide and educate customers about consumer-driven health care topics to manage their health and well-being.Provide guidance on selecting benefit plan options and choosing quality care providers.Intervene with care providers on...