RingCentral Customer Care Expert
3 days ago
We are currently seeking a RingCentral Customer Care Expert to join our team. In this role, you will be responsible for partnering with customer care leadership to identify enablement needs and developing customized training programs to address these needs. Your expertise in technical support, customer communications, and support soft skills will be invaluable in helping us deliver exceptional customer service.
Your key responsibilities will include:
- Designing and delivering training programs to address technical skills gaps
- Creating and managing certification programs for the customer care team
- Conducting needs assessments and analyzing data to inform training initiatives
- Developing instructional materials and job aids to support training programs
- Facilitating live and remote training sessions to engage learners and promote desired outcomes
If you have at least 2 years of experience enabling technical support representatives, designing and developing instructional materials, and facilitating live or remote training, we encourage you to apply for this exciting opportunity.
About RingCentral:
We are a leading provider of cloud-based communications and collaboration solutions, dedicated to empowering individuals and teams to connect and collaborate more effectively, anywhere and anytime.
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