Technology Support Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeTechnologist Full time ₱550,000 - ₱750,000

**Job Description:**

  • As a key member of our team, you will manage and resolve inquiries received via phone, email, and internal case transfer.
  • You will advocate for clients, troubleshoot connectivity issues, and strive to ensure client satisfaction and confidence in our products and services.

**Key Responsibilities:**

  • Take full ownership and provide timely resolution of inquiries via phone, email, and internal case transfer.
  • Accurately document and follow up on all inquiries.
  • Advocate on behalf of clients to ensure their needs are met when working with business partners.
  • Timely escalate issues following defined escalation procedures.
  • Troubleshoot and investigate client connectivity issues, processing failures, and transactional inquiries.
  • Proactively reach out to clients and internal partners to address processing errors or platform changes.
  • Monitor the group mailbox and assign email inquiries requiring investigation.
  • Troubleshoot file transmission problems for rejected files, connectivity, and security-related errors.
  • Partner with leadership, team members, and business partners to resolve client issues and meet business goals.
  • Support the development and maintenance of policies, procedures, and training materials.
  • Independently develop business and application knowledge to ensure continued effectiveness in the role.

**Required Qualifications, Skills, And Capabilities:**

  • Strong verbal and written communication skills: business-level proficiency in Mandarin is required, alongside fluent English.
  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.
  • Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.
  • Effective analytical approach and complex problem-solving skills.
  • Ability to perform a broad range of tasks and project assignments concurrently through effective prioritization.
  • Maintain awareness of multiple work streams simultaneously.
  • Ability to work outside of normal coverage hours as needed (including weekends and holidays).
  • Ability to work remotely.
  • Build and maintain good working relationships with business partners and technology.

**Preferred Qualifications, Skills, And Capabilities:**

  • Robust knowledge and familiarity with text-based file formats and experience with Wholesale Payments processes.
  • Ability to translate complex technical information into simple terms.
  • Communicate and consult with clients concerning highly sensitive information.
  • Effectively manage operational risk through adherence to established procedures and controls.

**About Us:**

We value diversity and inclusion and are an equal opportunity employer. We provide reasonable accommodations for applicants and employees with religious practices, beliefs, or disability needs.

  • Senior Technology Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeLeadership Full time $800,000 - $1,200,000

    Senior Technology SpecialistWe are seeking an experienced Senior Technology Specialist to lead our technical initiatives and contribute to the growth of our innovative cryptocurrency analytics platform.Mentor and guide a team of full-stack developers, promoting a culture of excellence and innovation in software development.Design and implement scalable...

  • SAP Support Implementation Analyst

    1 week ago

    Mandaue City, Central Visayas, Philippines IFOOD SPECIALIST CORPORATION Full time $40,000 - $80,000 per year

    Qualifications :Bachelor's degree in Computer Science, Information Technology, or related field.Experience implementing or supporting SAP B1 systems.Strong understanding of business processes in areas like sales, inventory, finance, and distribution.Excellent communication, analytical, and problem-solving skills.Ability to work independently and as part of a...

  • Support Technology Expert

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeTechnical Full time ₱31,168 - ₱45,680

    Technical Support Specialist RoleThis dynamic role involves delivering exceptional IT service to employees at all levels, including senior and executive leadership. As a key member of our team, you will be responsible for providing technical support across the organization.Key Responsibilities:Provide end-user technical assistance for PCs, Windows operating...

  • Dynamics Support Specialist

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱5,500,000 - ₱8,500,000

    Job Title: Dynamics Support SpecialistDescriptionThis role offers a unique opportunity to join our team as a Dynamics Support Specialist. As a key member of our global support team, you will be responsible for ensuring corporate Dynamics environments are efficient and user-friendly.Key Responsibilities:Partner with the Dynamics platform owner to identify...

  • Chief Technical Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeIT Specialist Full time $68,000 - $79,000

    Key IT RoleThis position focuses on delivering high-quality technical support to employees, ensuring seamless collaboration between teams and facilitating the efficient operation of enterprise systems.The ideal candidate will possess strong problem-solving skills, be proficient in managing complex IT operations, and have excellent communication abilities to...

  • Technical Support Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱400,000 - ₱600,000

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team.The ideal candidate will be responsible for providing technical assistance and support to our stakeholders, ensuring seamless operations and efficient problem-solving.Key Responsibilities:Provide expert technical guidance and support to resolve complex issues.Develop...

  • Senior Technical Support Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time $70,000 - $130,000

    Job Title: Senior Technical Support SpecialistAbout the Role:We are seeking a skilled technical support specialist to serve as an escalation point for high-priority or highly complex issues and lead the diagnosis, troubleshooting, and resolution of complex technical problems.This role requires owning and resolving critical incidents, ensuring rapid...

  • Supporting Enterprise Applications Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeTechnical Full time ₱6,000,000 - ₱7,200,000

    IT Support Specialist Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have experience in supporting production applications on both Unix and Windows environments.The successful candidate will provide 2nd line support and maintain 3rd party applications providing 24 x 5.5 coverage. They will be...

  • Cloud Technology Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeEngineering Full time $150,000 - $200,000

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.We are hiring an Engineering Manager. This role is an opportunity for a technologist...

  • Support Technology Professional

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeTechnical Full time ₱70,000 - ₱150,000

    Technical Support RepresentativeMCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.This role is ideal for tech-savvy individuals who enjoy...