Support Technology Professional

3 days ago

Mandaue City, Central Visayas, Philippines beBeeTechnical Full time ₱70,000 - ₱150,000
Technical Support Representative

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

This role is ideal for tech-savvy individuals who enjoy helping others. As a Technical Support Representative, you will assist customers with troubleshooting and resolving technical issues.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities:
  • Provide first-level technical support via phone, chat, or email
  • Troubleshoot hardware, software, and connectivity issues
  • Guide customers through step-by-step solutions
  • Document all technical issues and resolutions in the system
  • Escalaate unresolved issues to higher-level support teams
  • Stay updated on product knowledge and technical procedures
  • Maintain high customer satisfaction through effective communication
Requirements:
  • Must be 18 years or older
  • High school diploma or GED required
  • Fluent in English and Spanish
  • Baasic understanding of computer systems and troubleshooting
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service abilities
  • Previous tech support or IT helpdesk experience is a plus
Benefits:
  • HMO, medical and dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
About MCI:

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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