
Customer Support Associate
2 days ago
This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. We're looking for enthusiastic customer service professionals to support a range of inbound and outbound customer interactions.
You'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service. Strong proficiency in English, both written and spoken is required.
Key Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Must be 18 years or older
- High school diploma or equivalent
- Previous experience in customer-facing roles
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
We offer competitive compensation and benefits packages designed to grow with you over time. Our team members enjoy comprehensive coverage, supervisory benefits, and more.
We pride ourselves on being a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we've established ourselves as a trusted partner in the industry.
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