Support Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱25,000 - ₱32,500
Customer Service Associate Job Overview

This role involves working as a customer-focused professional who will be part of the Member Experience team. The ideal candidate will be empathetic, an active listener, and a critical thinker who can deliver exceptional customer service by addressing inquiries, complaints, and feedback across multiple channels.

Main Responsibilities:
  • Deliver prompt and courteous customer service through various communication channels such as phone, email, chat, and social media.
  • Actively listen to customers' concerns and offer suitable solutions or guidance to resolve their issues.
  • Assist healthcare professionals in resolving technical or customer-related issues during consultations.
  • Provide comprehensive information about products, treatments, and services to customers.
  • Document customer feedback and maintain accurate records using appropriate tools and systems.
  • Develop a deep understanding of the company's products and processes to provide excellent customer service.
  • Collaborate with cross-functional teams to address customer concerns and enhance the customer experience.
Requirements:
  • At least 1 year of experience in customer-facing roles, operations, or healthcare-related positions.
  • Exceptional communication and problem-solving skills.
  • A strong customer service orientation with the ability to empathize and listen actively.
  • A high level of attention to detail and accuracy in processing orders and maintaining records.
  • Proficiency in using customer service tools and systems.
What We Offer:
  • A dynamic work environment with opportunities for growth and development.
  • A collaborative team culture that prioritizes delivering excellent customer service.
  • A competitive salary and benefits package.

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