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Support Operations Lead

1 week ago

Manila, National Capital Region, Philippines Inform Group Full time
About the Position

This is a unique opportunity to join Inform Group as a Customer & Merchant Experience Lead. The successful candidate will drive operational excellence across customer and merchant support, account management, and menu operations.

Main Responsibilities:
  • Driving operational efficiency across teams.
  • Enhancing retention through targeted initiatives.
  • Overseeing menu operations to deliver optimal results.
  • Collaborating with internal teams to improve the customer experience.
  • Providing leadership and development opportunities to team members.