Exceptional Customer Support Professional
1 day ago
At the core of our operations, we're seeking an exceptional Customer Support Professional. In this critical role, you'll be entrusted with delivering unparalleled customer service, resolving claims efficiently, and ensuring a seamless customer experience.
Key Responsibilities- Claims Processing: Review, assess, and process routine claims within set timeframes.
- Customer Communication: Handle customer inquiries regarding claims status and policy coverage.
- Documentation: Collect and file necessary documentation accurately in the system.
- Collaboration: Work closely with internal teams to resolve claims efficiently.
- Compliance: Adhere to established guidelines and local regulations to ensure claims are handled fairly and ethically.
- Experience: 0-2 years in a customer-facing role (e.g., customer service, retail, hospitality).
- Communication: Excellent verbal and written communication skills with strong active listening abilities.
- Problem-Solving: Proven ability to troubleshoot issues, multitask, and work effectively under pressure.
- Attention to Detail: Strong accuracy, organizational, and time-management skills.
As a pioneer and leading offshore provider of managed services, we foster an inclusive culture that celebrates diversity and fosters growth opportunities for each individual to thrive.
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