Technical Support Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱2,500 - ₱3,500
Job Summary

Boldr is a global organization dedicated to delivering exceptional client experiences and creating access to dignified work worldwide.

  • We are a global team, united by our desire for bold impact through collaboration and shared values.
  • We have a diverse workforce across five countries and aim to continue growth in the coming years.

This role involves providing hands-on technical support, feature explanation, and best practice guidance for our product in a fast-paced environment.

A successful Technical Support Specialist operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, team needs, and delivers the highest level of client satisfaction.

  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through various tutorial channels.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops and reviewing professional publications.
  • Prepares reference material for users by drafting operation instructions.
  • Supports other team members to ensure program success.

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