NOC Infrastructure Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeNetwork Full time ₱900,000 - ₱1,200,000

NOC Technician (Infrastructure Support)

Job Summary

We are seeking a skilled NOC Technician to monitor, troubleshoot, and maintain critical network infrastructure. This role ensures 24/7 availability, rapid incident response, and compliance with regulatory standards.

Key Responsibilities:

  • Monitor network infrastructure (LAN, WAN, firewalls, VPNs, cloud connections) using enterprise monitoring tools to ensure 24/7 availability.

  • Detect, respond to, and resolve incidents in real time, including network performance degradation, outages, or security anomalies.

  • Assist in maintaining high availability and redundancy of systems essential to financial transactions and trading platforms.

  • Perform Level 1 and Level 2 troubleshooting and escalate complex issues to senior engineers or third-party vendors.

  • Support regular network maintenance tasks including configuration updates, patching, and hardware upgrades with an emphasis on minimal downtime.

  • Collaborate with security and compliance teams to ensure adherence to internal policies and external regulatory requirements.

  • Document incidents, changes, and configurations accurately within ticketing and change management systems.

  • Participate in a 24/7 rotation schedule, including weekends and holidays, to support always-on operations.

  • Assist in audits and disaster recovery tests as required.

Requirements

  • Associate degree in Information Technology, Computer Networking, or equivalent experience.

  • 2+ years of experience in a network operations or IT support role, preferably within financial services or a regulated environment.

  • Solid understanding of TCP/IP networking, DNS, DHCP, VLANs, BGP/OSPF routing protocols.

  • Hands-on experience with Cisco, Juniper, Palo Alto, or Fortinet networking equipment.

  • Familiarity with NOC tools (e.g., SolarWinds, PRTG, Nagios) and ticketing systems.

  • Awareness of security practices and regulatory compliance in financial services.

Benefits

This is a great opportunity to work in a fast-paced, dynamic environment and contribute to the success of our organization. We offer competitive compensation and benefits packages, opportunities for professional growth and development, and a collaborative, inclusive work environment.

Working Conditions

  • Rotating shifts including nights, weekends, and on-call duties.

  • May require physical activity such as racking network gear in data centers.

  • High-pressure environment where uptime, speed, and accuracy are crucial.

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