
NOC Technician
3 weeks ago
Number of positions: 2 (NOC 1 and NOC 2)
Setup and Location: Onsite – Ortigas or Alabang
Employment Type: Full-time
Work Schedule: See NOC-specific schedules below.
NOC 1
Work Schedule:
- Tue-Wed: AEST 10:00 PM - 8:00 AM / PHT 8:00 PM - 6:00 AM
- Wed-Thu: AEST 10:00 PM - 8:00 AM / PHT 8:00 PM - 6:00 AM
- Sat (Day): AEST 7:00 AM - 7:00 PM / PHT 5:00 AM - 5:00 PM
Rest Days:
- (AEST) Sunday 7:00 PM - Tuesday 10:00 PM / Thursday 8:00 AM - Saturday 7:00 AM
- (PHT) Sunday 5:00 PM - Tuesday 8:00 PM / Thursday 6:00 AM - Saturday 5:00 AM
NOC 2
Work Schedule:
- Mon-Tue: AEST 10:00 PM - 8:00 AM / PHT 8:00 PM - 6:00 AM
- Thu-Fri: AEST 10:00 PM - 8:00 AM / PHT 8:00 PM - 6:00 AM
- Sun-Mon (Night): AEST 7:00 PM - 7:00 AM / PHT 5:00 PM - 5:00 AM
Rest Days:
- (AEST) Tuesday 8:00 AM - Thursday 10:00 PM / Friday 8:00 AM - Saturday 7:00 PM
- (PHT) Tuesday 6:00 AM - Thursday 8:00 PM / Friday 6:00 AM - Saturday 5:00 PM
Ready to do work that actually excites you?
We're looking for a NOC Technician to join our team and support our largest AU MSP client. This is a key role within the Network Operations Centre, where you'll ensure uptime, stability, and security for critical IT systems while working within a collaborative team environment.
What You'll Do
- Provide initial technical support via phone, email, chat, or ticketing system.
- Escalate tickets within 30 minutes if not resolved and ensure clear documentation for handovers.
- Respond to and triage Level 1 support tickets, including:
- Software/application issues
- Network connectivity checks
- Password resets and account lockouts
- Printer & peripheral issues
- Monitor and respond to server issues using system alerts (Auvik, RMM).
- Monitor and respond to network issues (Firewalls, Routers, Switches, APs) via PRTG, Auvik.
- Monitor backup issues via Backup Radar, resolving where possible.
- Perform scheduled overnight tasks such as patching OS/3rd party software and routine maintenance checks.
- Follow SOPs for recurring tasks to ensure consistency and efficiency.
- Document all service desk activities accurately in Autotask and maintain proper time entries.
- Ensure proactive and clear communication during shift handovers.
- Escalate recurring issues to the 24/7 Team Leader.
What You Bring
- At least 3 years' experience in IT support, service desk, or NOC roles. Strong knowledge of computer hardware, operating systems, and Microsoft 365.
- Fundamental understanding of networking (Firewalls, Routers, Switches, Access Points).
- Solid experience with Backup methodologies (OnPrem & SaaS).
- Basic knowledge of Cyber Security.
- Familiarity with ticketing systems (Autotask experience highly regarded).
- Ability to follow step-by-step troubleshooting documentation.
- Strong analytical skills, with sound judgment in escalation decisions.
- Excellent communication skills with both technical and non-technical users.
- Willingness to work rotational shifts and weekends.
- Diploma in IT, Computer Science, or related field (desirable).
Measures of Success (KPIs)
- Ticket Closure Time: 90% of tickets resolved within 24 hours (excluding escalations or awaiting user input).
- CSAT: Maintain a 4.87+ customer satisfaction score monthly.
- Initial Response Time: Average ticket response within 10 minutes or less.
Why You'll Love Working Here
- HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
- Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more
- Compressed Workweek – full-time 40 hours in only 4 shifts per week, giving you more rest days compared to a standard schedule.
- Night Differential Pay – premium pay for hours worked between 10:00 PM – 6:00 AM.
- Training and Certification Support (Cisco, Microsoft, AWS, etc.) to help you advance your career.
- Career Growth Opportunities – potential path to Level 2/3 Support or Network Engineering.
- Exposure to Global IT Operations – work with international teams and infrastructure.
Let's Talk
If you're thinking "this sounds like me"—it probably is. Click Apply. We can't wait to meet you.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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