Solutions Delivery Specialist

Solutions Delivery Specialist

This is an exciting opportunity to join our team as a Solutions Delivery Specialist. As a key member of our organization, you will be responsible for delivering high-quality solutions to our clients. You will work closely with cross-functional teams to understand client needs and develop tailored solutions that meet their business objectives.

1. Drive client adoption of standard solutions by identifying gaps and implementing workarounds where necessary;
2. Influence revenue generation through the change control process and sales participation;
3. Ensure lessons learned are documented and shared across the community;
4. Maintain project documentation and update it accordingly;
5. Provide quality assurance to ensure delivery meets established procedures and standards;
6. Offer subject matter expertise to technical and functional resources assigned to projects;
7. Stay up-to-date on current solutions and technology, as well as roadmaps for changes, to gain necessary knowledge;
8. Take the lead on technological change, ensuring communications occur within the Solutions community and knowledge is shared;
9. Function as a reference point for STRADA EXCHANGE queries;
10. Solve complex problems related to application environments using functional knowledge of parameters in the system and legislation in specific countries;
11. Collaborate and provide suggestions for improving services at both customer-specific and Exchange levels, adding value and optimizing processes;
12. Enforce adherence to STRADA standards, processes, methodologies, and tools;
13. Participate in developing innovative approaches to help the team achieve performance standards;
14. IDentify process requirements and gaps together with Operations Leaders;
15. Support STRADA EXCHANGE APPS Repositories and Knowledgebase;
16. Support account technical governance regarding application functionality;
17. Contribute to making estimates of time and resources required;
18. Analyze current customer business processes;
19. Monitor and adhere to Project SLAs;
20. Be the first escalation point for STRADA EXCHANGE Apps project-specific incidents;
21. Represent the STRADA EXCHANGE APPS team in project-specific calls with stakeholders for status and check-up discussions;
22. Propose improvements to methods, systems, and controls necessary for OLR content freshness and reuse;
23. Assess involvement and capacity needed across technology teams for project-specific Change Requests;
24. Be accountable for overall content updates of project-specific Change Requests;
25. Ensure accurate estimation of work and its timely completion;
26. Guarantee proper delivery of change requests;
27. Assist in cut-over planning;
28. Provide the Program/Project Manager with an overview of feasibility, viability, and overall risk of proposed solutions;
29. Evaluate if solutions meet architectural requirements, standards, and guidelines set by design documents;
30. Deliver consistent solutions to clients within defined boundaries;
31. Prepare the technical environment, advising on suitable products based on customer requirements;
32. Perform detailed requirements gathering about customers' business processes;
33. Implement solutions properly in different environments (Development, Test, and Production);
34. Participate in developing applications following standard methodologies;
35. Assist in defining and documenting integrations put in place during projects, adhering to defined standards, balancing business, technical, and functional requirements, and constraints;
36. Validate final implemented solutions at the client's site;
37. Support solution workshops with clients and complete required documentation;
38. Organize and support unit testing, system, and integration testing with relevant stakeholders (clients, partners, and internal teams);
39. Evaluate the impact of decisions on eventual workarounds for projects and post-go-live BAU, and optimize processes;
40. Review and create scenarios/test scripts relevant to application version releases involved in solutions;
41. Organize and support data mapping with clients and payroll teams (STRADA or third-party providers);
42. Familiarize yourself with data security procedures and requirements from both STRADA and the client, ensuring respect for these during processes;
43. Anticipate project data issues and identify gaps requiring enhancements;
44. Evaluate the impact of decisions on data for projects and post-go-live BAU, and optimize processes;
45. Track activities in local data migration plans, respecting timelines;
46. Communicate and report status to Programme Leads and project team members (Status Reports, progress, and next activities);

• Collaboration skills with internal stakeholders and customers;
• Minimum 3 years' experience supporting customers with successful track records;
• Excellent English communication skills (spoken and written) and comfort coordinating with internal and external parties;
• Motivation and desire for improvement;
• Commitment to customers and the company;
• Motivated to achieve excellence;
• Experience managing complex IT services locally, regionally, or globally;
• Experience growing and managing stakeholder relationships;
• Proven experience handling aspects of regional technology leadership roles in service organizations of similar size;
• Demonstrable experience in outsourcing, multi-shored environments;
• Experience working in global matrix environments with geographically dispersed support resources;
• Demonstrated results in Service Level Agreements (SLA) metrics and measures;

We are pioneers in payroll, human capital, and financial management solutions. We blend leading-edge technology with human ingenuity to propel businesses forward. Our team of over 8,000 experts brings decades of deep knowledge and experience to businesses around the globe, helping them design and deliver at scale.

We embed ourselves at every stage of your journey to help drive your vision to value, supporting over 1,400 customers across 33 countries.