Customer Experience Associate

6 days ago

Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
Nityo Infotech Services Philippines seeks to hire talented individuals for the position of Customer Experience Associate.

**Company Overview:** As a leading business process outsourcing company, we strive to deliver exceptional customer experiences through our team's dedication and expertise.

**Salary and Benefits:** Our compensation package includes a competitive salary of ₱25,000 per month, with additional incentives that can reach up to ₱4,000. We also offer benefits such as regular meal allowances, transportation assistance, and opportunities for career growth and development.

**Job Description:** In this role, you will be responsible for handling customer inquiries and providing solutions in a timely and professional manner. You will work closely with our team to ensure seamless communication and resolution of customer issues. Your excellent verbal and written communication skills, combined with your ability to empathize with customers, make you an ideal candidate for this position.

**Required Skills and Qualifications:** To succeed in this role, you must have the following qualifications:

• A minimum of 2 years' experience in a customer-facing role, preferably in a BPO environment

• Excellent verbal and written communication skills, with the ability to communicate complex ideas simply

• Strong problem-solving skills, with the ability to think critically and resolve customer issues efficiently

• High level of adaptability, with the ability to work in a fast-paced environment and adjust to changing priorities

• Ability to work effectively in a team, with strong collaboration and interpersonal skills

• Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint

• Strong knowledge of customer service principles and practices

**Benefits and Career Growth Opportunities:** As a valued member of our team, you will have access to regular training and development programs, designed to enhance your skills and knowledge. You will also have opportunities to take on leadership roles and contribute to the growth and success of our organization. Our commitment to employee well-being extends beyond compensation and benefits – we prioritize work-life balance, recognizing the importance of self-care and personal time. Join us and become part of a dynamic team dedicated to delivering exceptional customer experiences.

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