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Collections Operations Head

1 week ago

Manila, National Capital Region, Philippines Filinvest Land Inc. Full time
Role Description

The Collections Operations Head is a senior-level position within the organization, responsible for overseeing the collections team's daily operations. This includes monitoring staff productivity, providing training, and ensuring compliance with company policies and procedures.

Main Functions:
  1. Operations Oversight: Monitor and analyze daily productivity, identifying areas for improvement and implementing necessary changes.
  2. Team Development: Provide hands-on training and coaching to team members to enhance their skills and knowledge.
  3. Policy Implementation: Work closely with internal operations to ensure seamless implementation of policies and procedures.
  4. Customer Service: Ensure prompt and professional resolution of customer complaints, escalating complex cases when necessary.
  5. Reporting and Insights: Prepare and distribute regular reports on team performance and productivity.