IT Support Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeHealthcare Full time ₱215,000 - ₱305,000
Technical Support Role

We are seeking an IT professional to serve as the first point of contact for technical support requests from healthcare staff and providers.

This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams.

The ideal candidate has a background in healthcare support environments, strong attention to detail, and a commitment to meeting response time targets.

  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate Level 2 or specialized support teams.
Required Skills & Qualifications:
  • Must have prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong problem-solving skills with exceptional documentation and organizational abilities.
  • Effective communication skills, including verbal and written interaction with diverse stakeholders.
Benefits:

This position offers remote work flexibility and opportunities for career growth and development.

As a valued member of our team, you will receive comprehensive training and support to excel in this challenging and rewarding role.

Enjoy the satisfaction of making a positive impact on patient care while working in a dynamic and supportive environment.

Key Performance Indicators:
  • Meet or exceed established service level agreements for support ticket resolution.
  • Consistently receive positive feedback from customers and colleagues alike.
  • Contribute to process improvements that enhance operational efficiency and effectiveness.

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