Senior Customer Experience Strategist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeoperations Full time $100,000 - $150,000
Customer Success Operations Manager

We are seeking a highly skilled and experienced Customer Success Operations Manager to join our team. As a key member of our customer-facing operations, you will play a pivotal role in shaping how we deliver value and scale with growth.

This is an exciting opportunity for someone who wants to make a visible impact and be part of a fast-paced, collaborative environment where your ideas shape the way we serve our customers.

Key Responsibilities
  • Design and optimize workflows that support Customer Success, Support, and Onboarding teams.
  • Standardize playbooks, renewal processes, health scoring models, and customer journey maps.
  • Act as the primary administrator and owner of Gainsight and Salesforce for the CS org.
  • Manage integrations between Gainsight, Salesforce, Zendesk, and other CS tooling.
  • Drive automation to reduce manual work and improve efficiency.
  • Build and maintain reporting dashboards for leadership (adoption, renewals, churn, NPS, expansion).
  • Track KPIs and provide insights that drive customer outcomes and operational efficiency. Conduct root cause analysis on churn or support bottlenecks, and propose solutions.
Requirements
  • A strong analytical mindset with ability to turn data into actionable insights.
  • Experience with SaaS / subscription business models.
  • 5+ years of experience in Customer Success, RevOps, or related operations role.
  • Exposure to renewal forecasting and customer revenue operations.
  • Hands-on Gainsight administration (health scoring, rules engine, journeys, CTAs, dashboards) & strong Salesforce skills (reports, dashboards, workflows, object customization). Zendesk preferred.
What We Offer

You'll work in a dynamic environment where your ideas are valued and implemented. You'll have opportunities to learn and grow with our company.

We are looking for someone who is proactive, strategic, and results-driven. If you're passionate about delivering exceptional customer experiences and want to be part of a forward-thinking organization, please apply.

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