
Senior Quality Assurance Position
2 weeks ago
This exciting opportunity is open to motivated and ambitious professionals who are eager to take their career to the next level in a dynamic environment.
Main Responsibilities:- Monitor, score, and provide coaching points for interactions across various departments.
- Serve as a subject matter expert for process improvements, providing actionable feedback and recommendations.
- Conduct monitoring and scoring of assigned team members while meeting productivity requirements and standards.
- Observe interactions and tasks, entering data into the QA tool to ensure proper procedures and protocols are followed.
- Above-average organizational and time management skills.
- Prior experience in quality assurance is preferred.
- Ability to analyze and identify trends.
- Ability to assess individual and team performance.
We are an emerging global business process outsourcing company with a strong presence worldwide.
We offer personalized contact center solutions and technology outsourcing services to clients globally.
In nearly two decades, we have grown from a small team to a global organization dedicated to supporting our international clientele.
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