Senior Quality Assurance Leader

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeQuality Full time $60,000 - $80,000
Job Description

We are seeking an experienced Quality Assurance Manager to lead our Quality Assurance team. As a key member of our organization, you will be responsible for ensuring the highest quality standards are met across all aspects of our business.

As the Quality Assurance Manager, your primary objective will be to reduce client churn by identifying and addressing quality issues before they escalate into major problems. You will achieve this by:

  • Leading and mentoring the QA team to ensure efficient execution of quality audits, reports, and corrective actions
  • Building a high-performance culture within the QA team that values accountability, accuracy, and proactive problem-solving
  • Allocating workloads, setting targets, and monitoring team KPIs to meet company goals for reduced churn and improved assistant performance

Additionally, you will oversee the design and execution of performance evaluations, audits, and quality checks for assistants, as well as identify patterns of recurring issues and develop strategies to address them before they escalate into client dissatisfaction.

Required Skills and Qualifications
  • Bachelor's degree in Business Administration, Human Resource Management, Organizational Development, Education, or a related field
  • Solid work experience as a Quality Manager or Training & Quality professional in a BPO, managed services, or tech/startup environment (required)
  • Proven success in reducing churn or improving client retention through quality-focused initiatives (required)
  • Strong background in QA processes, coaching, and corrective action planning (required)
Benefits

We offer a competitive compensation package, including bonuses up to $300 depending on performance, and annual salary appraisals. If you're passionate about driving excellence, leading high-performing teams, and making a direct impact on client satisfaction, we encourage you to apply for this challenging role.

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