Virtual Care Coordinator

1 day ago


Iloilo City, Western Visayas, Philippines beBeeSpecialist Full time ₱1,800,000 - ₱2,100,000
Healthcare Support Specialist

The primary function of a Healthcare Support Specialist is to provide comprehensive administrative assistance to healthcare professionals in a remote setting.

  • Manage patient records efficiently and accurately using Electronic Medical Record systems.
  • Update EMR systems with new patient information, medical history, and treatment plans.
  • Respond promptly and professionally to patient inquiries via phone, email, or chat, ensuring exceptional customer service.
  • Explain services to new patients, outlining how our systems work and what they can expect.
  • Coordinate appointment scheduling, calendar management, and follow-up care with healthcare professionals.
  • Collaborate with medical billing teams to ensure accurate coding and billing information.
  • Maintain patient confidentiality and adhere to HIPAA regulations when handling sensitive medical information.
  • Work closely with the team to ensure seamless coordination and communication.

Requirements include:

  • Prior experience as a Healthcare Support Specialist or similar role is highly valued.
  • Familiarity with EMR systems, strong understanding of medical terminology and documentation.
  • Excellent verbal and written communication skills, capable of explaining complex medical concepts clearly.
  • Strong organizational skills and attention to detail, ensuring accurate record-keeping and data entry.
  • Able to multitask and prioritize responsibilities in a fast-paced environment.
  • Demonstrated ability to maintain professional relationships with patients and healthcare professionals.
  • Ability to work independently and collaboratively as part of a remote team.


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