
Healthcare Care Coordinator
16 hours ago
We seek a skilled professional to excel in care coordination, fostering seamless partnerships between healthcare providers and patients.
Key Responsibilities- Care Coordination (80%)
- Ensure a welcoming patient experience as the first point of contact.
- Accurately collect, verify, and update patient information while maintaining confidentiality.
- Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
- Manage patient records in electronic medical record systems, adhering to HIPAA regulations.
- Respond to patient inquiries via phone, email, and chat with empathy and clarity.
- Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
- Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
- Provider Partnership (20%)
- Conduct outreach and present value proposition to acquire provider partnerships.
- Handle high outbound call volumes.
- Maintain accurate outreach records in customer relationship management systems.
- Track and report key performance indicators, including calls, emails, meetings, and conversion rates.
- Share insights on prospect feedback and market trends to improve strategies.
- Complete product and industry training.
- Gain proficiency in customer relationship management tools.
- Develop a target account list and initiate outreach efforts.
- Shadow sales calls to understand prospect pain points.
- Participate in mock prospecting sessions for script refinement.
- Proven experience in care coordination, especially in physical healthcare.
- At least one year of outbound sales experience, preferably in healthcare.
- Strong cold-calling and email outreach skills.
- Proficiency with customer relationship management tools.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast-paced, metrics-driven environment.
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