Healthcare Care Coordinator

16 hours ago


Iloilo City, Western Visayas, Philippines beBeeCareNavigator Full time $60,000 - $80,000
Care Navigator Role Overview

We seek a skilled professional to excel in care coordination, fostering seamless partnerships between healthcare providers and patients.

Key Responsibilities
  • Care Coordination (80%)
    • Ensure a welcoming patient experience as the first point of contact.
    • Accurately collect, verify, and update patient information while maintaining confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in electronic medical record systems, adhering to HIPAA regulations.
    • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
    • Conduct outreach and present value proposition to acquire provider partnerships.
    • Handle high outbound call volumes.
    • Maintain accurate outreach records in customer relationship management systems.
    • Track and report key performance indicators, including calls, emails, meetings, and conversion rates.
    • Share insights on prospect feedback and market trends to improve strategies.
Initial Tasks & Onboarding
  • Complete product and industry training.
  • Gain proficiency in customer relationship management tools.
  • Develop a target account list and initiate outreach efforts.
  • Shadow sales calls to understand prospect pain points.
  • Participate in mock prospecting sessions for script refinement.
Requirements
  • Proven experience in care coordination, especially in physical healthcare.
  • At least one year of outbound sales experience, preferably in healthcare.
  • Strong cold-calling and email outreach skills.
  • Proficiency with customer relationship management tools.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced, metrics-driven environment.

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