Senior Mortgage Loan Specialist

Senior Mortgage Loan Specialist

This is a high-performing role where you will play a pivotal part in supporting mortgage brokers by handling end-to-end loan processing, ensuring a seamless experience for clients. You will be responsible for loan preparation, documentation management, and liaising with lenders and clients to help drive successful mortgage outcomes.

You will work semi-autonomously, liaising directly with brokers and clients to manage lodgements, compliance checks, pricing requests, variations, and discharges. A strong understanding of lender policies is essential to ensure compliance and smooth processing of all transactions.

Key Responsibilities:

• Assist brokers with loan application preparation, submission, and follow-up
• Collect, verify, and manage required documentation from clients
• Liaise with lenders, solicitors, and clients to ensure timely loan processing
• Track loan applications through to settlement, providing updates to all stakeholders
• Maintain client records accurately in CRM systems
• Provide exceptional customer service by addressing client queries promptly and professionally
• Stay up to date with lender policies, products, and industry changes
• Support the brokers with any administrative tasks to ensure smooth daily operations
• Handle lodgements, compliance checks, pricing requests, variations, and discharges
• Work independently with minimal supervision, while collaborating with brokers and clients as needed
• Work closely with an established team of broker support staff to get up to speed
• Improve processes, and train future team members as the business grows and expands

Requirements:

• Proven experience as a Mortgage Broker Assistant (senior level preferred), with at least 5 years of experience in the field
• Strong understanding of mortgage lending processes, lender requirements, and industry regulations
• Excellent communication and customer service skills
• High attention to detail and ability to manage multiple loan files simultaneously
• Proficient in using CRM systems, loan submission platforms, and Microsoft Office Suite
• Ability to work independently and collaboratively within a team environment
• A proactive, solutions-focused approach with excellent problem-solving skills
• Strong knowledge of lender policies and the mortgage broking environment
• Previous experience in an Australian mortgage broking environment is highly preferred

About This Role:

This is a fantastic opportunity for someone with strong mortgage broking experience who is passionate about delivering high-quality service in a fast-paced, client-focused environment.

The Ideal Candidate:

We are looking for a senior mortgage loan specialist who is a results-driven professional with a proven track record of success in mortgage lending. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

What We Offer:

In this role, you will have the opportunity to work with a reputable organization that values its employees and provides a supportive and collaborative work environment.

Job Summary:

This is a senior-level position that requires a high degree of autonomy and responsibility. As a senior mortgage loan specialist, you will be responsible for managing a portfolio of loan applications and ensuring that they are processed efficiently and effectively.

Contact Information:

Titles: