Customer Support Service Manager

2 weeks ago


Porac, Philippines beBeeSupport Full time $90,000 - $120,000
Job Title

We are seeking a seasoned customer support professional to lead and manage our customer service function.

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  • Deliver high-quality support experience to clients and partners.
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The ideal candidate will have a strong understanding of customer service practices, including at least 6 years of experience in customer service for a tech or SaaS company, with at least 2 years in a managerial or team lead role.

">Key Responsibilities">

Manage the customer service function to deliver exceptional support experience.

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  • Develop and implement customer service policies, procedures, and standards.
  • Monitor and analyze customer service metrics to identify areas for improvement.
  • Handle escalated customer issues and complaints with professionalism and urgency.
">Requirements">

To be successful in this role, you will need:

">
  • Minimum 6 years of experience in customer service for a tech or SaaS company.
  • Strong understanding of customer service practices and customer journey management.
  • Proven track record of leading and scaling customer service operations.
">What We Offer">

As a valued member of our team, you can expect:

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  • Fully Remote Work Environment.
  • Flexible Leave Policy.
  • Competitive Remuneration Package.


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