Remote Customer Support Representative

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Overview:

We are seeking a skilled representative to support our customer service initiatives for a diverse portfolio of clients. The ideal candidate will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

The successful candidate will have excellent communication skills, be able to multitask, and work effectively in a remote environment.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits:
  • Comprehensive medical coverage.
  • Dental coverage and in-house dental assistance.
  • Free meals during training.
  • Career growth and learning opportunities.
  • Allowances for daily living expenses.
  • Performance and loyalty bonuses.

  • WAH Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines SUNRISE SEARCH & SUPPORT INC Full time $30,000 - $50,000 per year

    About the role Sunrise Search & Support Inc. is seeking a talented Work-From-Home (WAH) Customer Service Representative to join our team in Cebu City, Cebu. This is a full-time position with the opportunity to work remotely, providing exceptional customer service and support to our clients. As a key member of our customer service team, you will play a vital...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time $50,000 - $100,000 per year

    URGENT HIRING: Customer Service Representative – U.S. Healthcare AccountLocation: Ebloc 3, Padriga St., IT Park, Apas, Cebu CitySchedule: Shifting (Aligned with U.S. Business Hours)Employment Type: Full-Time | On-Site | Paid TrainingLooking to grow your BPO career in the healthcare industry? We're actively hiring Customer Service Representatives to...

  • Remote Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Job DescriptionThis role is for a remote customer service representative who will support inbound and outbound client relationships.The ideal candidate will handle incoming inquiries, proactively engage with existing customers, and promote new services while delivering exceptional service.Key ResponsibilitiesHandle inbound and outbound calls professionally...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines SUNRISE SEARCH & SUPPORT INC Full time ₱600,000 - ₱1,200,000 per year

    About the role We are seeking a dedicated and skilled Customer Service Representative to join our dynamic team at Sunrise Search & Support Inc'. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional customer service and support to ensure their satisfaction. This is a full-time role based in...

  • Remote Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeProblemSolving Full time $25,000 - $45,000

    Customer Service Representative Opportunity\We are seeking highly motivated and dedicated individuals to work as customer service representatives in a remote setting.\Key Responsibilities:\\Assist customers with inquiries and provide solutions to their issues.\Learn common requests and develop effective communication skills.\Improve the customer experience...

  • Customer Service Representative

    7 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Full time

    OverviewPosition: Customer Service Representative / Healthcare AssociateWhat You'll DoAssist U.S.-based clinics with admin and operational supportRespond to calls, emails, and chat with professionalismComplete healthcare-related tasks based on client needsCollaborate with a proactive and supportive teamWhat We're Looking ForStrong English communication...

  • Remote Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time $80,000 - $120,000

    Job OverviewWorking as a remote customer service representative, you will assist clients with inquiries and provide exceptional service.This role involves supporting various customer service initiatives for a diverse portfolio of well-known brands. You will work closely with our team to deliver high-quality solutions and exceed client expectations.Provide...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱800,000 - ₱1,000,000 per year

    Customer Service Representative - US Healthcare AccountIMMEDIATE HIRINGJoin our healthcare BPO team supporting US medical providers. We're seeking experienced Customer Service Representatives for a stable, growth-oriented career in healthcare.Location: Ebloc 3, Padriga St., IT Park, Apas, Cebu CitySchedule: US Business HoursEmployment: Full-Time, On-SiteKey...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines SUNRISE SEARCH & SUPPORT INC Full time $30,000 - $40,000 per year

    About the role This is a full-time Customer Service Representative role based in Cebu City, Cebu. You will be responsible for providing exceptional customer service to clients through inbound and outbound calls and email correspondence. The role is focused on supporting customers with their financial accounts.What you'll be doingRespond to inbound customer...

  • Remote Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    This is a Remote Customer Service role for a well-known client. As a Call Center Representative, you will handle inbound and outbound customer service initiatives.Key ResponsibilitiesDeliver exceptional customer service through phone calls, emails, or chats.Handle customer inquiries, resolve issues, and provide solutions.Maintain accurate records of customer...