Fiduciary Investigations Specialist

4 days ago

Makati City, National Capital Region, Philippines beBeeFraud Full time ₱900,000 - ₱1,200,000
Job Description

We are seeking a skilled Fraud Detections Analyst to join our team. The ideal candidate will be responsible for monitoring and verifying suspicious transactions, ensuring that all relevant findings and observations are documented and reported.

The Fraud Detections Analyst will work closely with other departments to ensure that all verification activities and investigation work are performed within approved guidelines and procedures.

  • Monitor and review transactions for suspicious activity and possible fraud in a timely manner.
  • Communicate with cardholders/clients/bank personnel through various channels of communication.
  • Attend to client inquiries (internal or external), concerns, and complaints.
  • Facilitate and apply proper blocking of cards or accounts.
  • Handle call backs and reviews tagged accounts or cards; reverting the status to active.
  • Handle card replacement processing of possible compromise accounts and ensures coordination with other units concerned.
  • Ensure that all fraud-related incidents are immediately reported.
  • Conduct recovery efforts from confirmed fraud transactions.
  • Assist personnel and other departments whenever there were reported suspicious or unauthorized transactions filed by our cardholders or bank clients.
  • Ensure all related system down times is immediately reported and documented to concern department/units.
  • Properly endorse pending items for completion of the next shift.
  • Ensure that all email reminders/special instructions are strictly followed.
  • Comply with the prescribed shift schedule which include nightshift and holiday duty.
  • Participate in the continuous improvement programs/projects that would focus on cost reduction, process improvement, and lower risk classification.
  • The employee should ensure the reading, understanding, and compliance to the Department/Division Procedures & Guidelines Manual.
  • Ensure awareness and compliance to the existing Policies and Guidelines of the company;
  • Ensure that the infractions enumerated and/or implied in the Code of Discipline of the company are not violated as these are subject to disciplinary action, possible termination as well as civil or criminal penalties.
  • Ensure that the Terms and Conditions indicated on the Security Information Manual and the roles assigned in the Business Continuity Risk Management Plan and Risk Control Assessment Testing are read, understood, and complied with.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's/College Degree open to any field of study.
  • At least 1-2 years of experience in Banking or Credit Card Companies.
  • Knowledge of credit and debit transaction.
  • Effective interpersonal and communication skills.
  • Must have strong analytical, communication, and computer skills; as well as a strong eye for details and knowledge of criminal intelligence.
Benefits

As a member of our team, you can expect:

  • Competitive salary.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
Others

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

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