Excellent Opportunity: Senior Customer Experience Representative Wanted

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $70,000
Job Title

Senior Customer Experience Representative Role

Job Type: Full-time

This role requires a professional to provide exceptional customer service and ensure seamless interactions across all touchpoints.

The ideal candidate has strong communication skills, is proactive, and can work well in a team environment.

Responsibilities
  • Manage customer inquiries through email and chat platforms in a highly personalized and professional manner.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
  • Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
  • Contribute ideas on an ongoing basis to improve customer service efficiency and effectiveness.
  • Take full ownership of KPIs and consistently strive to meet or exceed targets with dedication and accountability.
Required Skills and Qualifications
  • Bachelor's degree required; post-secondary education preferred but not required
  • Minimum of 3 years' experience in customer service, or a similar type of role
  • Experience or knowledge of the e-commerce and/or retail space is highly preferred
  • Fluency in English written skills
  • Ability to work under tight timelines
  • Proven track record of meeting and/or exceeding KPIs
Benefits
  • Familiarity with help desk platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, or Intercom
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Familiarity with CRM tools for logging interactions and tracking customer history
Workplace Attributes & Cultural Fit
  • Enthusiastic, go-getter attitude with a positive impact on team morale
  • Ability to thrive in a fast-paced, dynamic environment
  • Comfortable handling competing priorities and deadlines
  • Demonstrates alignment with core values such as Customer Obsession, Accountability, Adaptability, Collaboration

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