Automotive System Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱3,500,000 - ₱6,000,000
Vehicle Technical Specialist">

A Vehicle Technical Specialist plays a critical role in providing expert technical support to automotive technicians by diagnosing complex vehicle issues and delivering tailored solutions related to performance and repairs.

If you are skilled in multiple areas of vehicle technology, this opportunity could be for you. It combines deep technical knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction to automotive dealers.

Main Responsibilities
  • Technical Support: Provide phone, email, or chat assistance to customers and technicians in diagnosing and resolving vehicle technical issues.
  • Problem Resolution: Analyze reported problems, identify root causes, and deliver clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Quality Assurance: Ensure that all provided solutions meet established standards and contribute to overall customer satisfaction.
Key Qualifications
  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
  • Certifications: State or ASE Certified.
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred, but not required.
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and / or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

We prioritize collaboration and community, offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Employment Details
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Manufacturing and Customer Service.
  • Industries: Consumer Services.

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