Customer Calls Specialist

3 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱30,000 - ₱45,000

Job Summary

We're seeking a highly skilled and motivated Calls Specialist to join our team. As a Calls Specialist, you will play a critical role in conducting concierge calls and provider-matching calls to clients with service requirements.

This is a remote work position that requires the ability to work independently with minimal supervision. You will be responsible for comprehending how we do things with clients and ensuring they receive excellent service.

Duties and Responsibilities:

  1. Conduct basic provider data research.
  2. Make phone conversations with clients as an executive assistant, maintaining a balance between casual and professional tones.
  3. Jot down important details from client conversations in a clear and accurate way.
  4. Manage personal productivity and stay focused on completing tasks efficiently.
  5. Demonstrate success in initiating and executing new ideas.

Requirements:

We are looking for someone with proficient to advanced written and verbal communication skills. Prior experience as a BPO Customer Service Agent is preferred. Additionally, you should have at least 1 year of experience making outbound calls, including appointment setting. Reliable internet, good computer specs, and a quiet environment are also essential for this role. If you have a great attitude, a proven history of hitting KPIs, and can handle night shift hours, we want to hear from you

About Us:

We aim to support top-notch providers in serving their local communities. We stand behind every recommendation and celebrate every happy customer. With over 400,000 providers across more than 200 industries, we strive to deliver exceptional service to our customers.

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