Application Support Specialist

4 weeks ago


Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time
Job Summary

Ayuda Business Management Solution Inc. is seeking a highly skilled Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for monitoring and controlling assigned products, analyzing system performance and availability, and providing technical support to internal and external customers.

Key Responsibilities
  • Monitor system alerts and perform initial triage of system issues/alerts
  • Analyze system performance and availability, and provide recommendations for improvement
  • Provide technical support to internal and external customers, including troubleshooting and resolving technical issues
  • Contribute to the company's knowledge base and improve technical documentation
  • Work with SMEs to improve technical documentation and provide training to end-users
  • Enhance internal processes, including improving issue visibility for API users and internal stakeholders
  • Participate in on-call coverage and respond to after-hours emergencies
Requirements
  • BA/BS in Computer Science, Engineering, Information Technology, or related field
  • 4+ years relevant work experience in Technical and/or Application Support
  • Mid-level to advanced experience with databases, SQL, API's, Python, and PostgreSQL
  • Knowledge of networking architectures and protocols, including cross-vendor functionality
  • Experience working with AWS Services, such as Cloudwatch


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