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Customer Experience Coach

1 week ago

Angeles City, Central Luzon, Philippines Majorel Full time

Job Description

We are seeking a Customer Experience Coach to join our team. The successful candidate will be responsible for coaching and developing sales and service agents to deliver exceptional customer experiences. This includes designing and developing coaching materials, facilitating coaching sessions, and evaluating coaching effectiveness.

About Majorel

Majorel is a global leader in customer experience (CX) solutions, with a comprehensive east-to-west global footprint across 31 countries. Our expertise lies in cultural nuance, essential for true excellence in CX. We deliver flexible solutions that harness our unique expertise, offering a range of services including digital consumer engagement, CX consulting, and proprietary digital solutions for industry verticals.

Responsibilities

  • Design and develop coaching materials for sales and service agents
  • Facilitate coaching sessions for sales and service agents
  • Evaluate coaching effectiveness and make recommendations for improvement
  • Develop and implement coaching plans to meet business objectives
  • Collaborate with cross-functional teams to ensure alignment with business goals

Requirements

  • Minimum 2 years of experience in coaching and development
  • Proven track record of delivering high-quality coaching programs
  • Excellent written and oral communication skills
  • Ability to gather and analyze data and make recommendations to manage growth and change
  • Experience in staff scheduling and management