Customer Experience Specialist
3 days ago
We are seeking a Customer Experience Specialist to join our team at Hyperfuture Information Technology Solutions. In this role, you will be responsible for delivering exceptional customer experiences through various channels, including email, chat, and phone.
About the RoleThe ideal candidate will have excellent written communication skills in English, with the ability to craft compelling responses to customer inquiries. You will also have strong problem-solving and decision-making abilities, with the ability to handle complex customer issues and escalate them when necessary.
We are looking for someone who is familiar with e-commerce platforms and online shopping, as well as proficient in using customer service tools, CRM software, and email/chat platforms. The ability to work under pressure and meet deadlines is essential, as is a positive and customer-centric attitude.
Previous experience in customer service is preferred but not mandatory. A high school diploma or equivalent is required, with a Bachelor's degree being a plus. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
Key Responsibilities- Respond to customer inquiries via email, chat, and phone
- Resolve customer complaints and issues in a timely and professional manner
- Provide product information and recommendations to customers
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Excellent written communication skills in English
- Strong problem-solving and decision-making abilities
- Familiarity with e-commerce platforms and online shopping
- Proficiency in using customer service tools, CRM software, and email/chat platforms
- Ability to work under pressure and meet deadlines
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