Support Professional

2 days ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time $50,000 - $80,000

Job Title: Technical Support Specialist

Overview

The role of a Technical Support Specialist is pivotal in delivering high-quality support to customers and internal stakeholders. By providing timely resolutions, they play a key part in enhancing customer satisfaction and fostering a positive work environment.

Responsibilities
  • Deliver prompt and friendly responses to customer inquiries through various communication channels, including live chat, phone calls, emails, and video conferencing.
  • Analyze complex issues with the Kajabi platform, applying strong analytical and problem-solving skills to identify root causes.
  • Collaborate closely with cross-functional teams to resolve intricate problems and ensure seamless issue resolution.
  • Develop and maintain internal resources and customer-facing materials to improve knowledge sharing and efficiency.
  • Provide guidance and mentorship to junior support specialists as needed, promoting skill development and succession planning.
Attributes for Success
  • A minimum of 2 years of experience in SaaS troubleshooting within a fast-paced technical support environment, with a focus on web-based software.
  • Exceptional interpersonal skills, enabling effective communication in high-pressure situations.
  • Strong analytical and investigative abilities, with a keen desire to delve deeper into complex issues.
  • Proficiency in typing speed and accuracy, with expertise in both Mac and Windows operating systems.
  • Understanding of how to establish and troubleshoot custom domains.

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