Administrative Support Professional

19 hours ago


Las Piñas, National Capital Region, Philippines beBeeReception Full time ₱60,000 - ₱90,000
Job Description

We are seeking a highly organized and communicative Medical Support Specialist to join our team. As a key member of our virtual support team, you will be responsible for delivering exceptional patient experiences through efficient, friendly, and professional communication.

This role involves managing high volumes of inbound calls, coordinating appointments, and responding to first-line inquiries with warmth, clarity, and accuracy. You will also answer and manage a high volume of incoming phone calls, ensuring patients are supported with timely and accurate responses.

In addition, you will respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups. Your tasks will include making, modifying, and confirming patient bookings across multiple practitioners and time zones where applicable.

You will monitor inboxes and communication channels to ensure timely responses and prioritization of urgent queries. You will also confirm patient registration details, ensuring all required fields are complete and accurate.

Furthermore, you will update and maintain patient information in the patient management system. Your responsibilities will also include coordinating follow-up appointments, recall systems, and administrative workflows that support clinical staff.

Additionally, you will ensure documentation and correspondence are accurate and privacy-compliant. You will liaise with internal teams to flag scheduling issues, patient concerns, or process improvements.

As a vital member of our team, you will contribute to a positive culture by actively participating in virtual meetings and team check-ins.

This is an exciting opportunity to work as part of a fast-paced, tight-knit virtual team and make a meaningful contribution to the success of our organization.

Requirements
  • A Bachelor's degree in Administration or a health-related field is preferred.
  • Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting—is essential.
  • Excellent verbal and written communication skills with a professional and friendly tone are necessary.
  • Strong time management and multitasking abilities with a calm, solutions-focused approach are critical.
  • Proficiency in patient management software and Microsoft Office (Outlook, Word, Excel) is required.
  • Understanding of patient privacy and confidentiality protocols is essential.
  • Ability to work both independently and as part of a supportive remote team is necessary.
  • Familiarity with telephony tools such as 3CX or similar cloud-based call handling platforms is advantageous.
  • Experience with the Medi Records patient management system and familiarity with Australian healthcare terminology are highly beneficial.
Benefits
  • Work from home on a day shift, Monday to Friday, with flexible hours.
  • Opportunities to work with leading companies in Australia and beyond.
  • Comprehensive Health Maintenance Organization (HMO) and government-mandated benefits.
  • Training programs for career development and growth.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture with dedicated managers focused on your growth and success.


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