Customer Experience Professional

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱18,000 - ₱20,000
Customer Service Representative Role Overview

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of clients. With a commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.

We're hiring Customer Service Representatives to deliver exceptional support to clients. If you're friendly, patient, and solution-oriented, this role is for you.

To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Job Responsibilities
  • Answer incoming calls and respond to customer inquiries effectively.
  • Provide accurate information about products and services to customers.
  • Resolve customer complaints and issues efficiently, addressing their concerns promptly.
  • Document all interactions in the CRM system accurately.
  • Follow up with customers to ensure satisfaction with our service delivery.
  • Adhere to company policies and quality standards consistently.
  • Collaborate with team members to improve service delivery and enhance the overall customer experience.
Candidate Qualifications

The ideal candidates for this position are highly motivated and dedicated individuals who possess the following qualities:

  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Fluent in English, with excellent communication and interpersonal skills.
  • Ability to handle high call volumes and multitask efficiently.
  • Strong attention to detail and organizational skills essential.
  • Previous customer service experience preferred but not necessary.
Benefits

At MCI, we recognize your hard work and contributions with competitive compensation and benefits packages designed to grow with you over time. Our compensation is based on experience, and we offer various incentives to support and reward our team members.

What You Can Expect from Us:

  • HMO and medical coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for expenses.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of the workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Sharpen your social skills while meeting new people and making friends.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.

Compensation & Benefits that Fit Your Life

We tailor our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

Work Environment

This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is our policy to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity & Equality

At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. We maintain a work environment free from discrimination, one where employees are treated with dignity and respect.

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