Customer Experience Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeMarketing Full time $60,000 - $75,000
Job Opportunity

We are seeking a skilled professional to join our Customer Success team. This role will play a critical part in providing exceptional customer experiences as we expand our global support coverage.

Key Responsibilities:
  • Provide high-quality digital marketing support to customers worldwide through live chat, email, phone, and Zoom interactions
  • Handle inbound and outbound customer service activities by responding to inquiries about product details, technical support, billing issues, and more
  • Log support tickets corresponding to customer-reported incidents and update the status within the ticketing system
  • Gather customer feedback on reported issues and liaise with relevant departments for resolution
  • Develop consultative relationships with assigned accounts by conducting training sessions and ensuring consistent customer engagement and satisfaction
  • Assist with onboarding and training new customers, maintaining those working relationships to ensure customers effectively utilize the platform and adhere to best practices
  • Prepare periodic reports for management on customer success and platform utilization
Required Skills and Qualifications:
  • Minimum 2 years of experience in customer success, account management, or B2B client service
  • Experience with ticketing and live chat support systems
  • Excellent verbal and written business communication skills in English; fluency preferred
  • Excellent interpersonal skills with ability to maintain professionalism and high ethical standards in customer interactions
  • Ability to manage customer escalations and challenging interactions calmly and professionally
  • Advanced proficiency in Google Suite and Microsoft Office software
  • Excellent organizational skills with keen attention to detail
  • Good time management and prioritization skills
Bonus Points:
  • Experience in software support, particularly SaaS platforms
  • Familiarity with Zendesk and other ticketing systems
  • Experience with CRM software (e.g., Salesforce, Hubspot, Pipedrive)
  • Account management experience with focus on client relations
  • Technological aptitude with knowledge of SEO, PR, and Digital Marketing principles
  • University degree or equivalent qualification
  • Outgoing, sociable, and engaging personality

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