Remote Customer Service Advocate

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeService Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a remote customer service representative. This is a fantastic opportunity to deliver exceptional service and support to our diverse portfolio of clients.

About the Role:

  • Handle inbound and outbound calls professionally and efficiently, ensuring a positive experience for our customers.
  • Resolve customer issues on the first call through effective problem-solving and efficient use of resources.
  • Research and retrieve information across systems to support customer needs and provide accurate documentation of interactions.
  • Guide customers through options to find the best solutions and follow established scripts, policies, and procedures.
  • Protect customer privacy and handle sensitive information appropriately, escalating complex issues to the appropriate team members when necessary.
  • Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications:

  • Prior call center experience and high language proficiency in English.
  • A high-speed internet connection and an appropriate, quiet work environment.
  • Work-from-home experience and strong problem-solving skills.

Benefits:

  • The opportunity to contribute to high-impact projects with some of the world's most iconic brands.
  • A supportive and collaborative team environment.
  • The chance to develop your skills and advance your career in a dynamic industry.

Others:

  • This role requires candidates to reside within 80km of our office and have prior experience working in a similar environment.
  • Candidates must be able to stay current with training, updates, and program knowledge to ensure they are equipped to handle the demands of this role.

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