Wellness and Resiliency Professional

We are looking for a seasoned professional to lead our Wellness and Resiliency initiatives. As a strategic leader, you will be responsible for developing and implementing enterprise-wide wellness programs that promote employee well-being and productivity.

The Director of Wellness and Resiliency will oversee the design, implementation, and continuous improvement of mental health and resiliency programs across multiple sites. This role requires strong leadership skills, excellent communication, and the ability to work collaboratively with various stakeholders.

• Develop and drive the global wellness strategy aligned with organizational goals and evolving business needs.
• Lead the design, implementation, and continuous improvement of enterprise-wide wellness programs, crisis intervention protocols, and resiliency initiatives.
• Ensure alignment of local and regional wellness activities with global standards and best practices.
• Oversee and provide direction to regional and senior wellness managers, life coaches, and external clinical partners across all assigned locations.
• Establish performance metrics and ensure accountability for wellness delivery teams globally.
• Lead recruitment, onboarding, and development of leadership within the wellness team, ensuring continuity and capability scaling.
• Collaborate closely with the Director of Research and Data Analytics for Resiliency to define KPIs, analyze wellness impact data, and inform strategic adjustments.
• Utilize insights and trends to present actionable recommendations to executive leadership and clients.
• Ensure data compliance, confidentiality, and ethical standards in all mental health reporting and program evaluations.
• Serve as the primary wellness representative to senior leadership, client stakeholders, and cross-functional teams.
• Presents wellness strategies, outcomes, and proposals to internal and external audiences, ensuring alignment with client expectations and company values.
• Build collaborative partnerships across departments (e.g., HR, Operations, LX, Recruitment, Legal, Risk) to embed wellness into core business functions.
• Sets organizational standards for emergency and crisis response protocols; guides managers and coaches in navigating high-risk cases.
• Ensured timely escalation and professional referrals for critical incidents impacting teammate mental health
• Champions innovation by integrating emerging mental health trends, digital wellness tools, and evidence-based practices into program design.
• Represents the company in industry forums, conferences, and professional networks to position the organization as a leader in workplace wellness.
• Develops self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer same skill to the team
• Provides individual and group coaching sessions using prescribed approach, and following the ICF Core Competencies and ICF Code of Ethics

About You:

• Graduate of a 4-year college course in Psychology, Social Work, or similar tracks
• Licensed Psychologist, Guidance Counselor
• Minimum 7 years experience in coaching or counseling
• Minimum 7 years experience of people management and supervision
• Experience in and general knowledge of mental health care
• Excellent training, teaching or facilitation skills
• Outstanding communication skills, with strong emphasis on listening skills
• Above Average fluency in written and spoken English
• Excellent interpersonal and leadership skills
• High level of discretion and confidentiality
• At least 3 years experience in BPO industry
• Should be flexible to report to multiple sites

We offer a dynamic work environment and competitive benefits package to support your growth and well-being. Join us in shaping the future of workplace wellness and make a meaningful difference in the lives of our employees and clients.