Wellness and Resiliency Director

TaskUs is looking for a Wellness and Resiliency Director to lead and promote our "Frontline First" approach to ensure our employees are productive, resilient and enjoy coming to work. TaskUs believes that maintaining happy and healthy employees is essential in what we do. Wellness is a full integration of physical, mental, and spiritual well-being, fueling the body, engaging the mind, and nurturing the spirit.

As a People-First Organization, we fully understand the importance of taking a holistic view when considering the well-being of our employees and we want to offer avenues for all employees to bolster and restore their overall wellbeing.

The Director of Wellness and Resiliency is a strategic leader responsible for the development, implementation, and oversight of enterprise-wide wellness and resiliency initiatives. This role leads a global team of wellness professionals, including senior managers, life coaches, and vendor clinicians, to deliver impactful mental health and resiliency programs across multiple sites. The Director serves as the key liaison between wellness programs and internal/external stakeholders, ensuring that organizational well-being strategies are aligned with business objectives and cultural values.

• Develops and drives the global wellness and resiliency strategy aligned with organizational goals and evolving business needs.
• Leads the design, implementation, and continuous improvement of enterprise-wide wellness programs, crisis intervention protocols, and resiliency initiatives.
• Ensures alignment of local and regional wellness activities with global standards and best practices.
• Oversees and provides direction to regional and senior wellness managers, life coaches, and external clinical partners across all assigned locations.
• Establishes performance metrics and ensures accountability for wellness delivery teams globally.
• Leads recruitment, onboarding, and development of leadership within the wellness team, ensuring continuity and capability scaling.
• Collaborates with the Director of Research and Data Analytics for Resiliency to define KPIs, analyze wellness impact data, and inform strategic adjustments.
• Utilizes insights and trends to present actionable recommendations to executive leadership and clients.
• Ensures data compliance, confidentiality, and ethical standards in all mental health reporting and program evaluations.
• Serves as the primary wellness representative to senior leadership, client stakeholders, and cross-functional teams.
• Presents wellness strategies, outcomes, and proposals to internal and external audiences, ensuring alignment with client expectations and company values.
• Builds collaborative partnerships across departments (e.g., HR, Operations, LX, Recruitment, Legal, Risk) to embed wellness into core business functions.
• Sets organizational standards for emergency and crisis response protocols; guides managers and coaches in navigating high-risk cases.
• Ensures timely escalation and professional referrals for critical incidents impacting teammate mental health.
• Champions innovation by integrating emerging mental health trends, digital wellness tools, and evidence-based practices into program design.
• Represents the company in industry forums, conferences, and professional networks to position the organization as a leader in workplace wellness.
• Develops self by proactively seeking programs and learning opportunities within and outside the company and shares the skill with the team.
• Provides individual and group coaching sessions using prescribed approaches, and following the ICF Core Competencies and Code of Ethics.

• Graduate of a 4-year college course in Psychology, Social Work, or similar tracks*
• Licensed Psychologist or Guidance Counselor
• Minimum 7 years experience in coaching or counseling
• Minimum 7 years experience of people management and supervision
• Experience in and general knowledge of mental health care
• Excellent training, teaching or facilitation skills
• Outstanding communication skills, with strong emphasis on listening skills
• Fluency in written and spoken English
• Excellent interpersonal and leadership skills
• High level of discretion and confidentiality
• At least 3 years experience in the BPO industry
• Flexibility to report to multiple sites (Ortigas, Bacoor, Imus, Meycauayan, Pampanga, La Union, Bohol)

• Masters Degree in Psychology, Social Work, or similar tracks
• Credentialed Coach (e.g., ICF)
• Minimum 3 years experience delivering both 1:1 and group counseling sessions with personnel dealing with emotional/graphic content

TaskUs will neither solicit money from you during your application process nor require any form of payment. If you need reasonable accommodations in any part of the hiring process, please let us know. TaskUs is proud to be an equal opportunity workplace and affirmative action employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees.

Explore all TaskUs career opportunities and apply through the provided URL:

TaskUs is an equal opportunity employer and a People First organization committed to diversity, inclusion, and employee well-being.