Employee Wellbeing Leader

This role seeks a strategic leader to develop, implement, and oversee enterprise-wide wellness initiatives. The successful candidate will lead a global team of wellness professionals to deliver impactful mental health and resiliency programs across multiple sites.

The Director serves as the key liaison between wellness programs and internal/external stakeholders, ensuring that organizational well-being strategies are aligned with business objectives and cultural values.

• Develops and drives the global wellness strategy aligned with organizational goals and evolving business needs.
• Leads the design, implementation, and continuous improvement of enterprise-wide wellness programs, crisis intervention protocols, and resiliency initiatives.
• Ensures alignment of local and regional wellness activities with global standards and best practices.
• Oversees and provides direction to regional and senior wellness managers, life coaches, and external clinical partners across all assigned locations.
• Establishes performance metrics and ensures accountability for wellness delivery teams globally.
• Leads recruitment, onboarding, and development of leadership within the wellness team, ensuring continuity and capability scaling.
• Collaborates with the Director of Research and Data Analytics for Resiliency to define KPIs, analyze wellness impact data, and inform strategic adjustments.
• Utilizes insights and trends to present actionable recommendations to executive leadership and clients.
• Ensures data compliance, confidentiality, and ethical standards in all mental health reporting and program evaluations.
• Serves as the primary wellness representative to senior leadership, client stakeholders, and cross-functional teams.
• Presents wellness strategies, outcomes, and proposals to internal and external audiences, ensuring alignment with client expectations and company values.
• Builds collaborative partnerships across departments (e.g., HR, Operations, LX, Recruitment, Legal, Risk) to embed wellness into core business functions.
• Sets organizational standards for emergency and crisis response protocols; guides managers and coaches in navigating high-risk cases.
• Ensures timely escalation and professional referrals for critical incidents impacting teammate mental health.
• Champions innovation by integrating emerging mental health trends, digital wellness tools, and evidence-based practices into program design.
• Represents the organization in industry forums, conferences, and professional networks to position the organization as a leader in workplace wellness.
• Develops self by proactively seeking programs and learning opportunities within and outside the organization and shares the skill with the team.
• Provides individual and group coaching sessions using prescribed approaches, and following the ICF Core Competencies and Code of Ethics.

• Graduate of a 4-year college course in Psychology, Social Work, or similar tracks*
• Licensed Psychologist or Guidance Counselor
• Minimum 7 years experience in coaching or counseling
• Minimum 7 years experience of people management and supervision
• Experience in and general knowledge of mental health care
• Excellent training, teaching or facilitation skills
• Outstanding communication skills, with strong emphasis on listening skills
• Fluency in written and spoken English
• Excellent interpersonal and leadership skills
• High level of discretion and confidentiality
• At least 3 years experience in the BPO industry

• Masters Degree in Psychology, Social Work, or similar tracks
• Credentialed Coach (e.g., ICF)
• Minimum 3 years experience delivering both 1:1 and group counseling sessions with personnel dealing with emotional/graphic content

As an equal opportunity employer, we value diversity and inclusion in our hiring process and offer various benefits to support employee well-being.

Our comprehensive wellness programs aim to promote a positive work environment, foster teamwork, and enhance overall job satisfaction.

Job seekers interested in this role should possess excellent communication, problem-solving, and leadership skills.