Tech Support Representative

2 weeks ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱800,000 - ₱1,500,000

We are seeking a highly skilled and reliable Technical Support Specialist to provide exceptional customer service experience.

Job Description:

The ideal candidate will be responsible for handling customer support calls and emails in a professional and timely manner, actively listening to concerns and providing clear solutions. The role requires the ability to work independently with technical troubleshooting documents, using critical thinking skills to resolve issues or escalate when necessary.

The successful candidate will also assist in updating and improving our troubleshooting documentation, ensuring that it is accurate and up-to-date.

Required Skills and Qualifications:
  • Familiarity with Zendesk, ShipStation, and BigCommerce
  • Strong verbal and written communication skills
  • Problem-solving skills and ability to follow structured guides
  • Detail-oriented and dependable
Benefits:
  • Part-time opportunity with flexible shifts (4-5 hours per day, 5 days a week)
  • Long-term potential for career growth and development

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