Customer Service Ambassador

8 hours ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱20,000 - ₱25,000

Job Title: Customer Service Representative

Description

This role provides customer service support and resolution of routine problems regarding clients' products or services.

  • Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required

Candidates should possess:

  • A high school diploma with three to six months of relevant experience preferred
  • Courteous and strong customer service orientation
  • Strong computer navigation skills and PC knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to rotate shifts, as needed

We are looking for team members who can provide exceptional customer service and support. If you have excellent communication skills and a passion for helping others, we encourage you to apply for this role.

Required Skills and Qualifications
  • Excellent communication and interpersonal skills
  • Able to multitask and prioritize tasks effectively
  • Basic knowledge of client products and/or services
  • Strong problem-solving skills
Benefits
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment
  • A competitive salary and benefits package
About Us

We are a leading provider of customer service solutions. Our team is dedicated to delivering exceptional service and support to our clients.

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