
Client Services Officer
2 weeks ago
Client Services Officer
Innovative Australian SME Fintech
Overview:
As an Inbound Client Service Officer, you will play a pivotal role in delivering exceptionalcustomer experiences. You will be responsible for addressing enquiries, resolving issues,and providing information to our clients, ensuring they receive accurate and timelyassistance.This position requires a strong understanding of financial products and services, excellentcommunication skills, and a passion for delivering high-quality customer service.
Key Responsibilities:
Customer Support:
• Respond to inbound customer inquiries via phone, email, and chat regardingfinancial products and services.
• Provide comprehensive information, guidance, and solutions to meet customerneeds.
Issue Resolution:
• Investigate and resolve customer concerns, discrepancies, or issues related tofinancial transactions.
• Ensure timely and effective resolution while adhering to company policies andregulatory guidelines.
Compliance:
• Adhere to all relevant regulatory guidelines and company policies.
• Ensure that customer interactions are conducted in compliance with legal andethical standards.
Documentation:
• Accurately document customer interactions, issues, and resolutions in thecompany's CRM system.
• Identify and escalate recurring issues and contribute to continuous improvementinitiatives.
Qualifications and Experience:
• Confident spoken and written English.
• A positive, helpful, and outgoing personality.
• Experience in customer service, preferably in a financial services setting.
• Very customer-focused with a commitment to delivering exceptional service.
• Proficient in using PC and MS Office tools.
• Understanding of Australian Privacy and KYC framework desirable.
We're Offering:
• Competitive salary (depending on skills and experience)
• Allowances of up to P1,000 per week
• Friendly and supportive team environment.
• Australian business hours (morning/day schedule) Monday to Friday
• Please note, this is a full-time onsite role in Ortigas Center (near RobinsonsGalleria)
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