
Customer Service
3 weeks ago
Key Responsibilities
Customer Service:
- Respond to customer inquiries via email, live chat, and social media.
- Provide answers to questions to resolve order issues, provide product recommendations, and answer FAQs using brand SOPs.
- Escalate complex or sensitive issues to weekday team leads with proper documentation.
- Ensure professional, brand-aligned tone in all communications.
- Coverage across markets, brands, and platforms.
- Monitor and process weekend orders across platforms (Shopify, Shopee, Lazada, Amazon).
- Liaise remotely with warehouse or fulfillment teams to ensure timely dispatch.
- Update backend systems with tracking details and status changes.
- Investigate and resolve common issues such as stock-outs, payment failures, or incorrect addresses.
- Coverage across markets, brands, and platforms.
- Serve as the main point of contact for all weekend customer and order related matters.
- Handle urgent delivery problems or complaints that cannot wait until Monday.
- Communicate with internal stakeholders if needed for escalations.
- Log all customer interactions and order issues accurately.
- Prepare an end-of-day and end-of-weekend report for weekday handover.
- Prior experience in customer service or e-commerce order management preferred.
- Strong written communication skills in English (Mandarin or other languages a plus).
- Familiarity with tools like Shopify, Shopee, Lazada, Amazon Seller Central is a plus.
- Ability to work independently in a remote setup and solve problems in real-time.
- Responsible, reliable, and detail-oriented.
- can work during holidays and weekend (RD will be during weekdays.
-
Service Coordinator
1 day ago
Pasig, National Capital Region, Philippines carlcare service center Full timeAdministrative Officer | Fleet ManagementCompany DescriptionCarlcare Service, a part of the TRANSSION Group, provides professional repair and maintenance services for a wide range of devices including mobile phones, computers, tablets, smart TVs, fans, and lighting devices. With a pan-India network of authorized service centers, a technology-driven CRM...
-
Client Services Officer
2 weeks ago
Pasig, National Capital Region, Philippines Ezy Service Centre Corporation Full timeClient Services OfficerInnovative Australian SME FintechOverview:As an Inbound Client Service Officer, you will play a pivotal role in delivering exceptionalcustomer experiences. You will be responsible for addressing enquiries, resolving issues,and providing information to our clients, ensuring they receive accurate and timelyassistance.This position...
-
Customer Service Advocate
1 day ago
Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱150,000 - ₱300,000Job SummaryWe are seeking a Customer Support Representative to join our team. In this role, you will interact with customers to provide information and assistance on our products and services over the phone.You will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
-
Customer Service Representative
2 weeks ago
Pasig, National Capital Region, Philippines Infinity Outsourcing Services Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...
-
Customer Service Representative
3 weeks ago
Pasig, National Capital Region, Philippines ACCPRO International Full timeDuties and Responsibilities• Process payment activation (cash, credit card, check, Bank deposit)• Providing a high standard of customer service• Responding promptly to customer inquiries in person• Resolve customer complaints via phone or email• Responding to customer queries via Social Media Platforms• Assist customers in terms of orders,...
-
Customer Service Representative
1 day ago
Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000We are seeking a skilled professional to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Job DescriptionTo deliver outstanding customer service through effective communication and problem-solving skills.To receive and respond to...
-
Customer Service Ambassador
2 days ago
Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,700,000Job OverviewThe primary objective of this role is to deliver exceptional customer service and support, fostering strong relationships with clients through various communication channels.Ensure that the provided services meet contractual performance standards.Clarify customer requirements and provide solutions utilizing decision-support tools.Listen...
-
Customer Service Representative
3 days ago
Pasig, National Capital Region, Philippines beBeeAccount Full timeStudent Account Officer Job DescriptionThis role involves providing exceptional customer service and support to customers through inbound and outbound calls, ensuring that their needs are met and exceeded.The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a passion for sales and customer...
-
Customer Service Associate
1 day ago
Pasig, National Capital Region, Philippines Global Rescue Full timeGlobal Rescue is the world's leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information,...
-
Customer Service Professional
3 days ago
Pasig, National Capital Region, Philippines beBeeCareer Full timeOverview">The Customer Care Representative role provides exceptional service to existing or prospective customers by utilizing a conversational and consultative approach that reflects the company's culture and philosophies.">This position involves work activities in various capacities, including inbound and/or outbound phone calls, email, chat, letter, fax,...