Helpful Customer Experience Specialist

3 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱200,000 - ₱300,000
Customer Service Associate

This is a full-time position at a leading Business Process Outsourcing company.

  • We're seeking skilled and motivated individuals to provide exceptional customer experiences via email and chat channels.

In this role, you'll be responsible for handling customer inquiries in a courteous, timely, and professional manner. You'll need to understand customer needs, resolve issues efficiently, and maintain accurate records.

Key Responsibilities:
  1. Respond to customers promptly while maintaining a high level of professionalism.
  2. Understand customer concerns, identify solutions, and provide first-contact resolution whenever possible.
  3. Research systems to retrieve or update information as needed.
  4. Collaborate with other departments to ensure seamless customer support.
  5. Use training resources and knowledge bases to provide accurate responses.
  6. Handle and protect confidential and sensitive information appropriately.
  7. Escalate complex issues to supervisors or managers when required.
Required Skills and Qualifications:
  • High school diploma or equivalent required.
  • Strong English reading, writing, and communication skills essential.
  • Minimum 6 months of email/chat customer support experience preferred.
  • Typing speed of 40+ WPM with 95% accuracy required.
  • Excellent comprehension and grammar (assessment scores >90%) necessary.
  • Proficiency with Windows applications and ability to quickly learn new systems required.
  • Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) necessary.
  • Familiarity with CRM platforms (a plus).
  • Strong problem-solving, conflict resolution, and troubleshooting skills essential.
  • Ability to multi-task, stay focused, and self-manage in a fast-paced environment required.
  • Team-oriented, customer-focused, and empathetic.
  • Reliable and punctual with the ability to maintain a consistent schedule.
  • Flexibility to work shifts, weekends, and holidays.
Conditions of Employment:
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a Level II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

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