Customer Experience Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Help Customers

We are seeking a dedicated customer service professional to join our team.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment and have a strong passion for delivering exceptional customer experiences.

  • Manage incoming calls with professionalism and empathy
  • Troubleshoot and resolve customer issues efficiently
  • Research and retrieve information using internal systems
  • Collaborate with other teams as needed
  • Accurately document and process customer interactions

Responsibilities:

  • Provide timely and effective responses to customer inquiries
  • Escalate complex cases to the appropriate team or manager when necessary
  • Stay updated on products and processes through ongoing training
  • Meet all attendance, reliability, and scheduling requirements

Candidate Qualifications:

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong problem-solving, conflict resolution, and troubleshooting skills

Benefits:

  • HMO Coverage plus dependent coverage
  • Dental Coverage
  • Free meal during training
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses

Other Requirements:

  • Must be authorized to work in the country where the job is based
  • Subject to background investigation results
  • Subject to drug screening results

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