Client Service Specialist

3 days ago


Quezon City, National Capital Region, Philippines Caldwell Communications Full time

We offer various accounts, including Travel, Sales, Healthcare, Financial, and Telco. At Caldwell Communications, our team of experts is dedicated to providing exceptional service to our clients.

Responsibilities:
  • Communicate with customers to resolve issues on the first call whenever possible.
  • MATCH CUSTOMERS' NEEDS TO CLIENTS' PRODUCTS AND SERVICES BY PROVIDING ACCURATE INFORMATION AND EXCEEDING EXPECTATIONS.
  • Use negotiation skills to overcome objections and achieve customer buy-in through trust and rapport-building.
  • Share information with internal and external clients, as well as colleagues, to drive business growth and success.

Our professionals work closely with clients to understand their needs and preferences, ensuring a tailored experience that meets their expectations.

What We Offer:
  • An open, friendly, and professional work environment that fosters collaboration and creativity.
  • A rewarding career with opportunities for growth and promotion, recognizing individual achievements and contributions.
  • Performance incentives and employee perks and benefits that demonstrate our appreciation for your hard work and dedication.
  • A competitive salary package, including a base salary and performance-based bonuses, reflecting our commitment to fairness and equity.
  • 13th month pay, HMO with 3 free beneficiaries on day one, and 20% maternity/paternity leave, supporting work-life balance and family well-being.
  • Rapid career growth opportunities for top performers and retirement/life insurance for qualified staff, recognizing and rewarding long-term commitment.


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